Customer focus company
My experience with this company has been amazing! While I will say this was not an easy ride, Liberty made sure that I had the best experience despite my frustration. Eric was amazing. He made sure that the on-call tech came out on a late Friday night, and even checked in to make sure I was not worried about them not showing. The tech was very professional, customer focus, and made sure he cleaned up after completing his work. I want to personally thank Eric and Leroy for helping me find a plumbing company that I trust and will recommend anytime!
I'd like to express my sincere gratitude to Bill (BT) and Eric at Liberty Plumbing. We woke up to a bathtub with an inch worth of sewage back-up and a toilet that was not working. I called Liberty at 9am and by 11am I received a call from Bill informing me he was on his way. Upon arrival Bill was courteous, professional and quickly diagnosed the issue as a clog main drainage line. Eric arrived shortly thereafter with the equipment needed and both men worked tirelessly until the Mickey Mouse toy my 4 year old flushed was identified and cleared through the line. Thank you for your hard work and professionalism and I'll be sure to refer friends and family to the folks at Liberty in the future.
Thank you very much for not charging me for the disposal that didn’t need to be installed. Your service was terrific and efficient. As a retired regional manager for FEI, I hope we are providing similar service to you and your mechanics. Speaking of mechanics, I thought Gary was terrific, helpful and friendly. I will certainly call you in the future for all my plumbing needs and pass your name along to neighbors and friends. Thanks again for your thoughtfulness.
House would not be afloat w/o your folks - Mr Chatman and Garry. Please thank everyone. 20+ years. You folks could have saved RMS Titanic!!
Kerrie W in Herndon, VA
Quick, on time, courteous and great work. Major leak that required drywall repair in mother's house. Not only was the plumbing repair fixed for a fair price, the cleanup afterwards left room looking great.
Called again for major drainage/parking lot repair at our church and that big job was handled professionally, fair price.
I would like to express my appreciation for your visit to my property and helped my tenants to address an incident with generosity. Although I can see no evidence of whom might have done it, I appreciate your kindness to help them out financially regardless. I am really glad I found your company by the van parking next to the Northern VA Table Tennis Club, where I play table tennis quite often. Since the last accident of pipe joint breakage for the water heater, I started to search for a company to help me should it happened. I am glad I called the number, talked to Diane, and then found a good one that helped me out in three occasions.
Your company's service and quality of work have been excellent. Merry Christmas and God bless.
Claire R in Centreville, VA
Very timely and courteous. We had an underground pipe clog and were unable to resolve the issue ourselves. One phone call and they were out in about an hour (which was their time estimate).
Twenty minutes later we had our clog de-clogged and he even answered a few other questions we had about things we had noticed around the house. He was very knowledgeable and friendly.
Karen Z in Herndon, VA
Excellent service! Called about pipe burst at 5 am during snowstorm- scheduler assured us she would have someone ASAP... called back hour later with a status and had plumber on site 3 hours from call. Polite, courteous and knew his business- fixed issue for reasonable pricing. Will highly recommend and use again if the need arises!
Michael P in Chantilly, VA
I highly recommend Liberty to anyone with plumbing needs. A few days ago I got a quote from another company that far exceeded what I expected. All i needed was to fix a leaky faucet. And the tech that came out to my home from this other company, immediately said I needed a complete overhaul of my faucet system. Didn't even bother to turn off the water and investigate the issue. He just took one glance at the leaky faucet and that was it. He quoted me for almost $1,100 just for a leaky faucet! No thank you.
I then called Liberty and spoke with one of the owners named Eric. He was very honest and upfront with me. He understood my situation and promised me that they do nothing but honest work. And that is exactly what I received. The technician that came out to my home, Mike A., thoroughly assessed the issue and said that an overhaul of my faucet system was not warranted at all. All it needed was an internal piece to be replaced. And yes, i was quoted far less than the other company. Mike A. did a very quick, clean, and overall excellent job taking care of the issue. From beginning to end this company has been a pleasure to work with. I can't say enough good things about them. Great service from top to bottom!